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FAQs
Get instant answers to simple questions with our FAQs
Support
- Why do I see errors like “Invalid transition challenge” when logging in?
- Why isn’t a browser window opening when I try to log in?
- Why does the app say “Failed to connect”?
- Why am I seeing “Username not recognised” when I try to log in?
- Notifications Error
- Halo Terminology Guide
- Location Tracking
- Troubleshooting & Technical Reference
- Can I get an update on my support ticket?
- How do I contact support?
- I have a feature idea/request
- What Android devices are supported with Halo?
- I have a technical issue
Users & Permissions
Features
- Client SSO Setup Guide – Microsoft Entra
- Getting Started with Custom Forms
- Introducing HaloEngage
- How To Use Multi-Dashboard Mode
- How To Use Halo Reports & Analytics
- How to upload to the Document Library (HaloHub)
- How to create a public reporting link (using HaloEngage)
- Getting Started with Accreditation in Halo
System Navigation
Incidents
- What does a Showstop® incident look like through Halo?
- How To Use HaloControl: Incident Management
- Managing incidents in the HaloApp
- How to report an incident from the HaloApp
- How to report an incident from the HaloDashboard
- How do I see who has viewed an incident?
- How to share an incident to a team?
- How to add incidents to a Debrief?
- How to resolve and un-resolve incidents
- How do I share incidents outside of Halo
- How to create a new incident type
- When I submit an incident who can automatically see it?