What are the different types of Halo users?

Halo Admins

Halo Admins oversee the entire system.

They have access to the Halo Hub where they can create and set-up logs, users and system customisations, as well as activate and set-up additional Halo modules and capabilities. Halo Admins have unique permissions to access certain Halo features such as advanced reporting, where they can access historic data and log reports.

Halo Admins can only be invited to create a Halo account and gain access to the system by contacting Halo directly. Existing Halo Admins may request any other user to be upgraded to a new Admin account at any time via the support form. This is currently a data safeguarding measure.

App & Dashboard Access

App & Dashboard Users can sign in to view Log dashboards from a computer, PC or tablet via the Halo site. They can be invited to become an App & Dashboard User by a Halo Admin via the HaloHub. This will trigger a link sent to the User's email. 

App & Dashboard Users can only see Logs they have been assigned to. When they view a Log it will show the dashboard by default and all incidents, tasks, people, activities, maps and documents associated with that Log.

They will be able to share all relevant incidents and tasks with all other users in real-time and can chase them up if required. They can resolve and close incidents, as well as re-open them where needed. They can also send mass notifications for evacuations, lockdowns or general information out to all Halo Users.

Team Leader/Multi-Agency (MAL) Access

Essentially, this is like the above App & Dashboard User, except their entire view of the Log is restricted to the team they are in. For example, if you set up a Security Team and make one of the people in that team the Team Leader, then when they log in to the web view of the Log, the dashboard will only show Security incidents, Security tasks, Security activities, and the locations of Security team members.

Other members of the same Security team, who remain as only App-Users, are what we call 'Team Members'. See below.

This enables multiple teams to be attached to the same Log, whilst safeguarding data segregation. This same functionality can be applied to external agencies such as the Police, Local Authorities or Promoters.

App-Only Access

An App User can’t access the dashboard and can only sign in to the mobile app, available on iOS & Android. Again, they can be invited to create an account at any time by a Halo Admin.

They only see information they have submitted, or that has been shared to them*. App Users report and update on incidents and complete or update tasks. They can resolve incidents shared to them, but cannot close them, they can access documents permitted to App Users in the Document Library, and they can see the people who have been ejected/banned from the location in the Bulletin Board. They can contact other Halo users they are working with from their app. Photos they take on Halo will not store to their camera roll.

*This description is the default Halo setting whereby information, such as incidents or tasks, goes to and from app and web users (Admins, App & Dashboard Users and Team Leaders), with the web users retaining command and control. There is a setting in Halo called 'Broadcast Mode' which is designed for Logs that may not have a fixed control room. This allows for the full power of the control room to be put in your pocket, because all incidents are shared automatically to all people straight away with no triage. 

Team Users

Teams are best created with only Team Leaders and App Users in (as higher levels can see everything and filter it anyway, and incident drag can occur if high-level users are wrongly added to a team).

For users with Team Leader/MAL access, this means they can access a filtered dashboard, which only shows incidents reported by themselves or their team, or incidents that are shared to their team from the control dashboard by other web users.

For App Users that are placed into a team, there is no difference in access or performance because they still only see data they create or is shared with them. The purpose of placing an App User in a team is it allows for the rapid dissemination of information to a designated group of people more easily for web users. 

This is available only with Halo’s Multi-Team Mode Module, HaloFusion, intended to allow multiple teams/agencies to work on the same log, without unnecessary information spilling from one to another and getting in the way.

For instance, your medical team isn’t likely to need to need to see incidents in cleaning or traffic on their dashboard, and any that are relevant can be shared to them by other web users.

Want to see how an incident is shared across different user types? Check out our Incident Flow Chart.