![Halo Illustrations (1)-1.png]](https://academy.halosolutions.com/hs-fs/hubfs/Halo%20Illustrations%20(1)-1.png?height=50&name=Halo%20Illustrations%20(1)-1.png)
Why am I seeing “Username not recognised” when I try to log in?
What to check if you have trouble logging in
This usually comes down to how the username or email is being entered, rather than an issue with your account itself.
What to check:
- Make sure there are no typos in your email/username
- Check for capital letters—some log-ins are case-sensitive
- Ensure you’re using the correct login method (e.g. SSO vs standard login)
Still not working?
Try logging into the web version (my.halosystem.cloud) using the same details. If that also fails, your account details may need to be reset by your organisation.