Why does the app say “Failed to connect”?

This typically points to a network restriction rather than a problem with the app.

What’s happening:
Your organisation’s firewall or VPN may be blocking the connection.

What to try:

• Switch to a different network (e.g. mobile data instead of Wi-Fi)
• Turn off your VPN temporarily and try again

If that works:
You’ll need to contact your IT team, as your internal network is likely blocking access.

What to tell IT:

“We’re unable to connect to the Halo System on our internal network. Please review these firewall settings to allow access.”