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The Halo Academy

FAQs

FAQs

Get instant answers to simple questions with our FAQs

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Support

Halo Terminology Guide

Location Tracking

Troubleshooting & Technical Reference

Can I get an update on my support ticket?

How do I contact support?

I have a feature idea/request

What Android devices are supported with Halo?

I have a technical issue

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Users & Permissions

Creating a User If the Email Has Been Taken

How to create contacts and groups

What are the different types of Halo users?

Can I add multiple users at once?

How to Reset a User's Password

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Features

Getting Started with Custom Forms

Introducing HaloEngage

How To Use Multi-Dashboard Mode

How To Use Halo Reports & Analytics

How to upload to the Document Library (HaloHub)

How to create a public reporting link (using HaloEngage)

Getting Started with Accreditation in Halo

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Incidents

How To Use HaloControl: Incident Management

Managing incidents in the HaloApp

How to report an incident from the HaloApp

How to report an incident from the HaloDashboard

How do I see who has viewed an incident?

How to share an incident to a team?

How to add incidents to a Debrief?

How to resolve and un-resolve incidents

How do I share incidents outside of Halo

How to create a new incident type

When I submit an incident who can automatically see it?

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Tasks

How to Set Up HaloTaskManager

How to Use HaloTaskManager

HaloTaskManager Walkthrough