Troubleshooting & Technical Reference

🧠 General Information to Collect

When reporting or diagnosing an issue, please include:

• Username(s) involved

• Time of error occurrence

• Event(s) affected

• Is the issue repeatable?

• Mobile app version number

• Any additional context (e.g., duplicated event, first-time setup, etc.)

⚡ Live Updates Not Working

Checks:

1. Does the dashboard live update outside the corporate network?

   • ✅ Works outside → Possible firewall issue.

2. Has the customer whitelisted / allow-listed *.prod.wbim.io?

3. Are some areas updating while others are not?

   • Specify which areas are affected.

4. Has anyone seen an “offline” error message?

📧 Can't Set User Emails on a New Account

• The account must have a master email set before assigning user emails.

📋 Can't Update Tasks (v1)

• Tasks in v1 cannot be updated.

• To resolve: Delete and re-create the task.

• This will be flexible in v2.

🌐 Network Connectivity & Firewall Requirements

Halo communicates with the following domains:

Primary Domains:

WBIM Domains:

AWS Resources: 

Note:
If using software that inspects or re-encrypts HTTPS traffic (e.g., SSL inspection) or modifies the HOST header, these domains may need to be bypassed.

🔁 Realtime Updates

Halo uses persistent WebSocket connections from:

These connections are required for normal operation.

🔮 Future-Proofing Notice

All domains will gradually be consolidated under:

CORS will only allow requests from:

📱 Device Compatibility

Minimum Supported Versions:

• iOS: 13.4+

• Android: 11+

Recommended for new hardware purchases:

• iOS: 16+

• Android: 13+